Bridges The Gap In Civil Justice
Our 3-step resolve process
1. Choose A Neutral Arbiter
- Parties identify their dispute, goals, and other key info, and agree to abide by Just Resolve’s rules.
- Just Resolve locates, vets, & recommends neutral Arbiters based on required expertise.
- Parties choose a neutral Arbiter (or team) from the recommendations.
- Parties pay a fixed fee, guaranteed to be a small fraction of the disputed amount (stakes).
2. The Arbiter Investigates
- Arbiter, not opposing lawyers, investigates the facts and law, incldg witness interviews, records, etc.
- Parties must fully and promptly cooperate with the investigation or risk adverse findings.
- Parties also may suggest questions or ideas the Arbiter should pursue.
- If Parties want to negotiate, Arbiter will mediate settlement talks before making any decision.
3. The Arbiter Decides
- Arbiter issues tentative decision and invites Parties’ comments, questions or more investigation.
- Arbiter pursues additional investigation or revises tentative if needed, and issues final decision.
- Parties comply with final decision*, which may be enforced in court (at noncomplying party’s expense).
* unless they have agreed in advance to allow appeal to more Arbiters (see below)
- Arbiter is the mediator
- With help of Arbiter, parties discuss mutual resolution
- Arbiter prepares or oversees settlement documentation
- Two additional Arbiters are chosen and appealing party pays fee for additional Arbiters
- All Arbiters review decision and may pursue any additional investigation that was requested and refused earlier
- A majority of Arbiters may change the final decision
Why We’re Different
Our primary service is to neutrally administer the resolution of disputes using our “resolve” process. The main difference between our process and others is that ours is proactively directed and controlled by the ultimate decision-maker(s) – whom we call Arbiter(s) – rather than by opposing teams of attorneys. Parties may, but need not, retain and use attorneys to advise them, or to act as their liaisons during a resolve, but our neutral-driven method strictly controls all forms of attorney advocacy.
This results in all investigation and analysis focusing on efficient pursuit of the truth of a matter, rather than on party advantage or burden. This, in turn, enables extraordinary savings and other mutual advantages in disputes that otherwise would quickly become more expensive and distracting than they are worth. To use our neutral-driven dispute resolution method, parties must agree to it by contract, either before or when a dispute has arisen. Therefore, we also offer related consulting, contract language* and other services designed to help parties to agree to use our method or to help them reduce the potential for disputes and the time disputes consume.
If you have an active dispute that needs to be resolved, submit your contact information and an optional brief description of your situation here, and we will contact you.
Initial Dispute Outreach
The outreach consists of:
- An interview with the first party to learn the basic situation from that party’s perspective
- An estimate of the total cost of Just Resolve’s process if used to resolve this dispute
- A detailed letter to the second party outlining Just Resolve’s method, its benefits to both parties, and the first party’s willingness to use Just Resolve or to pursue legal action if necessary
- Follow-up with both parties until either they agree to an active resolve or one party declines
- Payment by the first party of a low fixed fee (typically about $1450) for this initial outreach and follow-up, which is credited fully towards its share of the subsequent resolve fees
We offer a selection of clause templates, corresponding to a wide variety of situations and available options, including language covering expedited mediation, forum selection based on dispute type or size, the number of arbiters, appeal, and advisory resolves.