They Said NDR Would Never Work. They Were Wrong.
Many people are surprised by how effective NDR can be. Since publishing my book and speaking at events about NDR (Neutral-Driven Resolution), I’ve often been asked a simple question: Does it work? And if it really does lower the costs and the time it takes to settle common disputes, why doesn’t everybody know about it? Why isn´t it like Starbucks — everywhere? The second part of the question is complicated, as I point out in Chapter Nine ofRead More